Unacceptable customer service

Good day, it's Saturday 24 June 2023 and my internet service is once again suspended due to your incompetence!

Funny how over all these months when I sent proof via email which was my bank's sms notification, not once did I receive an email saying non payment. What I did get was an email confirmation of payment received.

Clearly shows that someone didn't do their job.....only this year February suddenly I receive an email stating non payments on my account. I then went into my banking app downloaded all the statements from June 2022 until May 2023 and clearly it shows on 27 or 28 an eft was done to RSAWEB with account code. All those payments reflect but due to the accounts department whoever does the allocation is clearly not checking correctly. How can I have outstanding balance when it shows I have done those eft's.

On Fri, 23 Jun 2023 received this.. Thank you for the proof of payments, as I have now added it to the suspense lists to be allocated on our system

How long am I supposed to wait...until doomsday for somebody to get done with their job!!!!!

I'm very angry regarding this and feel to expose their incompetence

Numerous times I tried calling and nobody bothers to answer. Once the person/s get my account up to scratch, I will seek other service providers in the interim as I am mad as hell!!!!!!!!!