UNACCEPTABLE AND UNPROFESSIONAL

This is the worst service provider. For 6 months I am logging tickets about my Sanlam discount which I do not receive on my accounts. Every month for the last 6 months I get told, "pay the full amount so we do not suspend your service. We will credit your account" I have not received the credit at all adding up to over R900. For the last 3 days I am trying to get this resolved,logging tickets,contacting them on whatsapp, contacting them on live chat. You get passed around from one person to the next and the issue does not get resolved. Everyone is telling you the same thing."We know there is a bug on the system regarding the Sanlam discount" so if you know there is a problem why dont you manually fix the accounts and statements? SIX MONTHS? DONT bother phoning them,they dont answer,you are just waisting expensive airtime. And how professional is it to suspend your service 20:00 at night while the office ours and help lines are closed? I need my service,I am willing to pay for it with the service agreement of getting my discount!!!