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Tony S

1 reviews | Active since Jul 2011

03 Jun 2026, 14:25

*****ulent order from RSAWEB and lack of response

I have never done business with RSAweb and then suddenly they send me an invoice and now harassing me for payment for something I never requested. I have gone onto their WhatsApp multiple times, logged 2 requests on their website and they are so useless they are not replying to their mess up.

0
Replies (6)
RSAWEB
RSAWEB's reply03 Jun 2026, 14:45
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience.
TS
Tony S's update03 Jun 2026, 14:50
Reviewer Update
How long are you going to take? I have been logging requests since last week and no response from your website form or the requests logged via WhatsApp. This is a *****ulent order you submitted and keep harassing me with payment reminders for something I did not order.
How many months are you going to take to respond to the multiple queries I logged regarding this *****ulent order?
RSAWEB
RSAWEB's reply03 Jun 2026, 17:03
Official
Could you please send us a DM with your details for us to follow up for you?
TS
Tony S's update07 Jun 2026, 14:35
Reviewer Update
Still no response from RSAWeb. Have requested feedback three times in WhatsApp and filled in the website form twice and sent a DM as requested.
RSAWEB
RSAWEB's reply07 Jun 2026, 15:26
Official
Hi there, we are not picking up a direct message from you. Please do message us with your reference number on the contact number ***.
TS
Tony S's update08 Jun 2026, 06:33
Reviewer Update
I have escalated on your useless WhatsApp three times.
I have filled in the form on your website twice.

I sent you a private reply on 3 June 17:42. I have sent you a DM now, again.

Stop messing around and resolve the problem and *****ulent use of my information.