Tickets - *** - No response and confusion

I am referring to the following tickets that have been opened: ***2380 I have also sent numerous emails to the projects email account. I contacted RSA web in September to give notice that I had sold my house and was moving into new home that I bought. A "order" was created and a proof of cancellation of previous ISP was requested. I received the confirmation email from the previous owner and forwarded it through to the projects team. This confirmed that the line was cancelled with Axxess. I have called the projects/accounts/sales team to try and sort this out but due to me having to speak to different people all the time my query is just going round in circles. I was originally speaking to Jabu who told me that he was going to be calling me back after we spoke last week. I am still waiting...there is also confusion as to when I cancelled my line at my old address. How is this confusing? I gave notice that my line must be moved to my new address? I have now received an email from Razia saying that I must send proof of the ISP cancellation? I have done this already and had to email this through again this morning? I am incredibly frustrated as I have done all I can on my side to sort this out. I am now paying for a line that is not being utilised? No urgency is being app**** to this and I am at my wits end. What I would like is that: 1. Confirmation that we can now go ahead with installation at my new home 2. A date that the technicians are coming to my home to install 3. Confirmation that the line at my old address has been cancelled