RB
Raoul B
1 reviews | Active since May 2018
19 Dec 2022, 14:55
Thriple debit orders!!!! In one month
Pathetic service
Over 6 months with RSAWEB...and if I was not alert i would have missed the fact that account was triple debited in one month. Moreover customer service staff have a dont care attitiude and the personality of automated bots...in fact bots are more helpful. I was triple debited this Dec with no warning, no apology and no promise of a refund. No communication or updated even when ive send emails and whatsapps...a week later still no refund. This is theft Good people. Dont trust this company with your banking details. If you are not alert they will triple debit you and not even apologize!!!!!
Helpful (0)
Replies (4)0
Replies (4)RB
Raoul B's updateReviewer Update
23 Dec 2022, 20:35Incompetence comes standard
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
RB
Raoul B's update23 Dec 2022, 20:35
Reviewer Update
Incompetence comes standard
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
RB
Raoul B's updateReviewer Update
23 Dec 2022, 20:35Incompetence comes standard
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
RB
Raoul B's update23 Dec 2022, 20:35
Reviewer Update
Incompetence comes standard
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
Almost 2 weeks after my I logged the complaint and I finally get a refund...the cherry on the top...they refund me the incorrect amount
(only half of what is owed to me)
The accounts department clearly doesnt understand basic mathematics.
Good people save yourselves the headache and dont do business with this ISP. When I get my money back. I am cancelling my subscription.
With Rsaweb, incompetence and financial mismanagement comes first and customer care last.
RSAWEB's replyOfficial
18 Jan 2023, 12:50 Good Afternoon, we appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. It was confirmed that your account has been rectified and now reflects in good standing. We apologize for any inconvenience caused and thank you for your patience and understanding.
RSAWEB's reply18 Jan 2023, 12:50
Official
Good Afternoon, we appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. It was confirmed that your account has been rectified and now reflects in good standing. We apologize for any inconvenience caused and thank you for your patience and understanding.
RB
Raoul B's updateReviewer Update
10 May 2023, 13:14ATT: Employee from RSAWEB responsible for mentoring hellopeter posts
The Head of Customer Service RSAWEB
The CEO RSAWEB
The CFO RSAWEB
Prospective customers
Its time RSAWEB gets their business in order.
The service is appalling
This matter has been ongoing since Dec 2022. In summary I was triple debited for the month of December 2022. I was eventually refunded one of these three debits and told that the "2nd debit" would be allocated to my January 2023 subscription.
At my request I was then moved to an EFT option. I paid via eft for the next 4 months using the correct reference number and to my horror I receive an email and sms's threatening that my services have been cancelled and that legal action will be taken.
I then provide RSAWEB with 4 months proof of payment... guess what ? A week later I receive an sms saying my services have been cancelled and that I am facing legal action.
The Head of Customer Service RSAWEB
The CEO RSAWEB
The CFO RSAWEB
Prospective customers
Its time RSAWEB gets their business in order.
The service is appalling
This matter has been ongoing since Dec 2022. In summary I was triple debited for the month of December 2022. I was eventually refunded one of these three debits and told that the "2nd debit" would be allocated to my January 2023 subscription.
At my request I was then moved to an EFT option. I paid via eft for the next 4 months using the correct reference number and to my horror I receive an email and sms's threatening that my services have been cancelled and that legal action will be taken.
I then provide RSAWEB with 4 months proof of payment... guess what ? A week later I receive an sms saying my services have been cancelled and that I am facing legal action.
RB
Raoul B's update10 May 2023, 13:14
Reviewer Update
ATT: Employee from RSAWEB responsible for mentoring hellopeter posts
The Head of Customer Service RSAWEB
The CEO RSAWEB
The CFO RSAWEB
Prospective customers
Its time RSAWEB gets their business in order.
The service is appalling
This matter has been ongoing since Dec 2022. In summary I was triple debited for the month of December 2022. I was eventually refunded one of these three debits and told that the "2nd debit" would be allocated to my January 2023 subscription.
At my request I was then moved to an EFT option. I paid via eft for the next 4 months using the correct reference number and to my horror I receive an email and sms's threatening that my services have been cancelled and that legal action will be taken.
I then provide RSAWEB with 4 months proof of payment... guess what ? A week later I receive an sms saying my services have been cancelled and that I am facing legal action.
The Head of Customer Service RSAWEB
The CEO RSAWEB
The CFO RSAWEB
Prospective customers
Its time RSAWEB gets their business in order.
The service is appalling
This matter has been ongoing since Dec 2022. In summary I was triple debited for the month of December 2022. I was eventually refunded one of these three debits and told that the "2nd debit" would be allocated to my January 2023 subscription.
At my request I was then moved to an EFT option. I paid via eft for the next 4 months using the correct reference number and to my horror I receive an email and sms's threatening that my services have been cancelled and that legal action will be taken.
I then provide RSAWEB with 4 months proof of payment... guess what ? A week later I receive an sms saying my services have been cancelled and that I am facing legal action.