This is not the number one ISP in SA

Getting fibre through RSAWEB and Vumatel has been the absolutely worst experience of my life. I hope Sanlam is aware that by partnering with RSAWEB, they are bringing their reputation down.

I paid for a fibre line on May 25th and what a horrible experience. From non-existent to delayed communication from RSAWEB, to a horrible delivery experience with Dawn Wing for the router. To Vumatel sending out inexperienced technicians that damaged an existing line. It's now been 3 days since installation and my line is still not active. I'm being dribbled between RSAWEB and Vumatel because no one can locate the MAC address of my device to activate the line.

There is no follow up and customer service, rather you as the client will be the one making countless calls to sort everything out.

If you are a Sanlam Reality member, I do not recommend RSAWEB. We are now approaching 3 weeks and I do not have an active connection.