They just do not care after they debit you account.

Disappointed in the service it has been 2 weeks and still no conclusion to my query. I have returned my modem as stipulated in my contract after cancellation and no refund has been paid. Also I indicated from the original connection that I do not need an installation only a connection the T&G states if no installation is needed a connection fee is charged. To my disappointment they charged me a full installation fee and for the modem I have returned.