They don't know real customer service

I logged an online ticket for intermitted break in connection as the struggle to be assisted on the phone is nightmare waiting out your airtime. I received an email from N M saying she tried to call but was not successful and close my ticket. She responds a day late with a definite non customer friendly response. When your customers are important as they are using the service free we are paying customers one would think they would be more excited and helpful to assist their customers. I am unable to have a whole day without my connection dropping and disconnecting, if I do not drop it just states no internet. How can you feel they have your back as their customer. Same is not load shedding or even Octotel as their was days where we as city of cape town had no load shedding and it happended but I thought maybe it was relating to my VPN but not even as I disconnected my VPN for a hour 30 minutes to see and even still connection dropped saying after reconnecting to No Internet. It is so bad I am connected for 30-40 minutes then the service drops again. I can imagine ending my service with one for the history books if they cannot ensure real customer service now.