They don't care about their customers

On the 18th of a August service was cancelled due to a missed payment from February or March, I didn't even know this was missed, I pay the bill on the 18th only to find my services are cancelled, trying to get them reinstated has been a nightmare I pay every month and have received the worst customer service possible. 2 weeks later I'm told they are waiting for authorization for my services to be reconnected I paid in full but now have been suffering with being passed around so many times... It's depressing