the worst customer experience

I called them as everything green on the Fibre box but no internet connection. logged multiple tickets with them it get closed stating they could not get hold of me .

I called them today I stayed on the line with them spent over R100 airtime for a over 2 hours waiting and still nothing ,

so tired of hearing did you know on the line

whatsappchat person sent a messaged last year still no response .

I'm still having the issue paying for a service I'm not getting

can anyone advise