The billing department is a joke

I requested to move my service to another premises. I was told afterwards that this could not be done and that the service would have to be cancelled. I was subsequently charged a R2000 cancellation fee.

To make matters worse the installation technician requested to set up the line on the new premises without letting me know that the line was not properly installed at the premises. I was left without service for close to a month.

I was also double billed the following month as a manual payment for which proof was submitted, and a double premium was deducted from my bank account. There was no attempt to rectify the situation.

I could have had a faster line at half the price had I been informed that the service would be cancelled and given other options.