The AXXESS of Evil - RSAWEB / Octotel/ AXXESS

I called them on Thursday afternoon - 1 November to sign up. The sales guy obviously promises that I’ll have internet immediately, sends me signup details, get’s me on their platform. Then I hear it will take 24h. But that’s max. Friday comes, no internet - I call everyone, including OCTOTEL the line owner. Eventually back to Axxess who I had cancelled at the end of October 2018.

They haven’t released the account yet to a Octotel. Why not at the end of October? Then Octotel say they need ANOTHER 24 HOURS to connect me because Axxess only sent the notification Friday Morning. (This is a good one - their main oke says they if Axxess haven’t released my line on Saturday morning he’s overriding it - meaning they have the ability but no intention of actually looking after the cutomer)

This means I had to call THREE companies that don’t work together to actually get *NO INTERNET BY MONDAY MORNING*

Calling RSAWEB before 08:00 sends you to a USA call centre. It’s now 10:00 Monday Morning and still nothing.

I’m giving two stars - one because I can’t choose Zero stars and one star of Emille that signed me up at RSAWEB. He has tried his best, he went directly to Octotel and they were uninterested. He has now waked to their Support to get this going. Still nothing. Thanks Emille. Sorry your company and Octotel sucks. Your Ads On Gumtree are funny though but it’s not funny when I spent more than R1000 on data with vodacom’s rediculous prices (that’s a fight South Africans need to take to the streets for!) to get my work done over the weekend.

Cheers RSAWEB - Hello Adept.co.za