Terrible support and difficult cancellation

Terrible customer service and difficulty cancelling.

There was an issue where my internet connection would randomly drop for 2 hours each day. I contacted support and they gave unhelpful suggestions with regards to my WiFi when the issue was clearly on their side. The issue turned out to be Vumatel maintenance but support was completely uninformed.

When I tried cancelling there was a massive delay of almost a month before my line was finally cancelled. They then sent an email stating that a clawback fee will be raised against my account even though I cancelled the service after 1 year.