Terrible service from RSAWEB from the get-go

We moved homes and ordered Fibre through RSAWEB before moving in. We made our first payment already on the 25th of November. We were promised that our router would be delivered 2 December 2024. On the 2nd we followed up and was told that it would only be delivered the 3rd. The consultant told us that we can plug in the router and the internet would work immediately. On the 3rd when we go the router, we had no internet and when following up was told that it would take 3 days to connect. When we followed up on the 3rd day, the consultant realized that we do not have an ONT for Openserve in the unit and cannot be connected. We then requested to be switched to a VUMATEL package, which was done immediately and 'connected'. Today we followed up and was told that the line cannot be connected as the previous tenant did not cancel their connection. We then had to phone VUMATEL to get the ISP name of where the tenant is, we then phoned the ISP VOX and was told that they cannot cancel her connection. We have made so many calls at this point and RSAWEB is not helping us at all even though they have our money. Do you not care about your customers at all? How and why does it take almost 2 weeks to see that we don't have the correct ONT, that there are other connections on the ONT etc. We have made numerous calls with even MORE call back promises. And still we have no internet. What poor service!