SD
Sander D
1 reviews | Active since Jul 2011
11 May 2026, 19:21
Terrible service across all channels; WiFi cancelled
We have been a RSA Web customer for a longer time yet when we had to change our direct debit, we encountered terrible customer service. RSA web doesn’t answer on their WhatsApp channel; several phone calls didn’t resolve it either. We 3x times filled out their web form yet still no response
We drove 30min to the Cape Town HQ and met the head of their service team. She promised that our direct debit details would be changed during the meeting. Whatever she did, it wasn’t actioned and a month later our WiFi has been disconnected
UNBELIEVABLE
Helpful (0)
Replies (3)0
Replies (3)
RSAWEB's replyOfficial
12 May 2026, 07:15Could you please send us a DM with your details for us to assist in following up for you?
RSAWEB's reply12 May 2026, 07:15
Official
Could you please send us a DM with your details for us to assist in following up for you?
SD
Sander D's updateReviewer Update
12 May 2026, 07:28You have been given our RSA ID along with the initial review. We have emailed, WhatsApped, called, filled forms and even visited your Cape Town HQ to resolve
Please look into RSA064773 if you genuinely like to resolve this
Please look into RSA064773 if you genuinely like to resolve this
SD
Sander D's update12 May 2026, 07:28
Reviewer Update
You have been given our RSA ID along with the initial review. We have emailed, WhatsApped, called, filled forms and even visited your Cape Town HQ to resolve
Please look into RSA064773 if you genuinely like to resolve this
Please look into RSA064773 if you genuinely like to resolve this
RSAWEB's replyOfficial
12 May 2026, 08:20Hi there, we can confirm we have emailed the account email in relation to the update. Further feedback will be provided to you on the progress of your query.
RSAWEB's reply12 May 2026, 08:20
Official
Hi there, we can confirm we have emailed the account email in relation to the update. Further feedback will be provided to you on the progress of your query.