Terrible Service

I have ordered a new fibre installation together with router from RSAweb. I had goodled which is the best service provider and they had come up with a price pretty much the same as other companies. Placed the order few days later Metro fibre came and did the installation which was 2 April 2022. On 4 April 2022 the router was delivered. Had connected the router according to the instructions. No internet connection so thought wait 24 hours. I waited and called them they said wait a little longer. Got an email saying I'm live but still no internet connection. They logged the incident and I sat on the laptop with an agent for more than an hour trying to configure the router only to be told the fault is on Metro fibre. On the 8 April Metro fibre tech came only to find no fault on their part. I'm left out ragged with never having even a minute of service internet connection. The after sales service of RSAweb is terrible as everyday was told they would call and give me feedback. I called everyday being put on hold. I feel I made the worst mistake by even choosing this service provider.