KM
Khanyisile M
1 reviews | Active since Mar 2023
15 May 2026, 12:21
Terrible Service
Hi, it has now been a full month since my fibre installation was completed and my service is still not active.
I understand there has been a delay relating to the current ISP and the line release process, however the matter has now gone on for an unreasonable amount of time without a clear resolution or activation date.
Please can this be urgently escalated and provide me with: • the current status of the release request, • whether the current ISP has responded, • what actions are being taken by MetroFibre and RSAWEB, • and a realistic ETA for activation.
I would appreciate a concrete update as soon as possible.
Helpful (0)
Replies (5)0
Replies (5)
RSAWEB's replyOfficial
16 May 2026, 20:43Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving the query. We can see an email has been sent to you requesting serial number and a picture of the ONT (fibre box) powered on. Can you please reply to email for assistance.
RSAWEB's reply16 May 2026, 20:43
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving the query. We can see an email has been sent to you requesting serial number and a picture of the ONT (fibre box) powered on. Can you please reply to email for assistance.
RSAWEB's replyOfficial
16 May 2026, 20:45Hi there , Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving the query for assistance.
RSAWEB's reply16 May 2026, 20:45
Official
Hi there , Hi there, thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving the query for assistance.
KM
Khanyisile M's updateReviewer Update
16 May 2026, 20:50I already sent those pictures via WhatsApp correspondence on the 6th of May. If that was the only thing holding back the progress of my order, I don’t understand why no one reached out to me.
KM
Khanyisile M's update16 May 2026, 20:50
Reviewer Update
I already sent those pictures via WhatsApp correspondence on the 6th of May. If that was the only thing holding back the progress of my order, I don’t understand why no one reached out to me.
RSAWEB's replyOfficial
16 May 2026, 20:55Hi there thank you for your feedback. Kindly provide us with the number you using on WhatsApp via direct message so we can check from our side for assistance.
RSAWEB's reply16 May 2026, 20:55
Official
Hi there thank you for your feedback. Kindly provide us with the number you using on WhatsApp via direct message so we can check from our side for assistance.
KM
Khanyisile M's updateReviewer Update
16 May 2026, 20:58+***0, the person assisting me was Razia Kagee
KM
Khanyisile M's update16 May 2026, 20:58
Reviewer Update
+***0, the person assisting me was Razia Kagee