Terrible customer support, shocking service, and badly run accounts

Shocking service. Gave notice to them of my intention to switch to another ISP, paid for the month and set the date for the switch. RSAweb decided to just terminate 2 weeks earlier, so effectively I paid for a service that they wouldn't provide, and messed up the handover (probably intentionally). Then sent me an email to say I was in arrears, when I had paid up 2 weeks prior. Seems the account department is being very poorly run, and the consultants you speak to are equally unhelpful. They take ages to reply to even the most basic question, my guess is that they are overloaded, or just don't care. Would not recommend.