Terrible customer service

I have been going back forth with their "customer service" for over a month now to try and fix a packet loss issues on my fibre line. This issue is heavily affecting my ability to stay connected during work calls and to actually work. Absolutely nothing has happened, I just get passed from one consultant to the next. With the new one asking for more tests, I have done so many tests with the same bad results it's getting a bit ridiculous. Nothing ever gets resolved just a message saying "it's fixed" which is a lie. I have been asking them to get FrogFoot to come and check the fibre connection outside my premises. I get no answer on this, so either they're absolutely *********** or just ignoring this request. It's probably both. Either way I do not recommend them as an ISP. I was on Rain internet for a long time and that was better than this, which is saying a lot.