Technical Good....Accounts Lying Money Sharks.....

Signed up for fibre, installation and technicians did a very good job. The fee was a debit order and after a month realised no debit ordered for the service had been taken. Left it for 3 months as I thought it might be some sort of special but then after 4 months knew something was wrong. E-mailed my account manage a number of times asking them to look into and did not even get a response. After 1 year of no debit order and numerous attempts they realised THEIR problem. I explained the situation to them and my attempts to resolve it. I knew I had to pay but told them I could not pay a whole year in one month, I was promised that they would deduct it over a number of months.....surprise, the very next month a whole year of service was deducted in one lump sum. As a show of goodwill they could of at least given a month for free since it was their fault and I had tried to resolve it, they not only did not do it they also **** so they could grab the money as soon as they could. I would love to have a job where I can mess up, lie and still get all the money. Is good service so hard to get these days.