Take ownership RSAWEB

Dear RSAWEB, it's not me, it's you. 1. I placed an order for new Fiber on 17 January. 2. When I followed up on the status of my order on 25 January, the order was only logged then. 3. Openserve came to install the fiber in my home, but couldn't connect the line due to a fault. 4. For weeks I did not hear anything from Openserve about the fault and when I followed up with RSAWEB, I was told it's an Openserve issue BUT I AM AN RSAWEB CLIENT. 5. I have been personally in touch with an Openserve technician because NO-ONE at RSAWEB wants to assist me. 6. Every chat on the RSAWEB site just gets closed. 7. I was told on 2 separate occasions that it has been escalated with Openserve, but NO-ONE from RSAWEB follows up or tries to find out how to assist me.

I am without internet because I cancelled with my previous internet provider in the correct timeframe as I was promised by RSAWEB.

I will be placing the same review about Openserve because NO-ONE is taking ownership of this problem or my account.

It would be great if you can let me know how you will proceed and give me a timeline.