Sweet and Sour

It's a bit sweet and sour on this one. My wife's signup process was easy. Their customer service was always helpful whenever we needed assistance. We never had a single billing issue. We once had an issue with our hardware fiber line, they made arrangements to get it fixed on our behalf at no additional cost to us (N.b.: We had no initial installation). The sour is as follows. We understand they lent us their router for the duration of my wife's contract with them. Our gripe is, we have to fund its courier to them or make arrangements to return it to their offices. The only reason we're leaving is to access a much cheaper deal at another ISP. We were planning on returning to them in the future but this, has left a very sour taste in our mouths.