1 reviews | Active since Oct 2021

26 Mar 2022, 10:08

Suspension of my Fibre Line with Notification and also Accounts Department Not Contacting Me, to make an ArrangementAccount

Item: RSAWEB
Rating: 1
Author: Parusha N

I have a very bad experience with RSA web. I tried to get hold of there accounts department to make an arrangement as i had unforseen circumstances, a death in my family and they responded to say they have high call volumes and will get back to me. Last night at 12 pm on the 25 th March 2022, an email from them notifying me that my services has been suspended, after me trying to get hold of them, sending alot of emails to the credit department to explain that i only get paid at month end. This is not fair. Attention Ayanda

I trust you are well. May you please call me urgently regarding my fibre account as i made a payment of R500 on my fibre account at Lenasia Standard Bank on the 25 th November 2021 and Balance i will be able to pay with this Months account. I Spoke to you and I am trying to get hold of you. please may you contact me urgently.

Account Holder: Mrs Parusha Naidoo, Identity Number: ***

May you please make an arrangement for the R 495 to pleased go off my bank account on the 24th of December 2021 and the balance of R 495 to go off on the 31 ST December 2021.

May you please call me as i did speak to you and you said it can be done.

May you please call me Urgently.

Kind regards Parusha Naidoo *** Hide quoted text

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Fri, 3 Dec 2021 at 14:31 Subject: Urgent: Regarding my Fibre Account: Attentrion Ayanda, Account Holder: Mrs Parusha Naidoo, Identity Number: *** To: <***>

Attention Ayanda

Account Holder: Mrs Parusha Naidoo, Identity Number: ***

May you please make an arrangement for the R 495 to pleased go off my bank account on the 24th of December 2021 and the balance of R 495 to go off on the 31 ST December 2021.

May you please call me as i did speak to you and you said it can be done.

May you please call me Urgently.

Kind regards Parusha Naidoo ***

Extremeley Upset regarding Suspension of my Fibre, i would appreciate someone Calling me Urgently. Attention Accounts Department

I trust you are well. May you please give me a call Urgently retarding my Account.

Account Holder Mrs Parusha Naidoo Identify number ***

May someone from the account department please call me Urgently.

Your Urgent Assistance is much Appreciated.

Kind regards Parusha Naidoo *** Hide quoted text Attention Accounts Department

I trust you are well. May you please give me a call Urgently retarding my Account.

Account Holder Mrs Parusha Naidoo Identify number ***

May someone from the account department please call me Urgently.

Your Urgent Assistance is much Appreciated.

Kind regards Parusha Naidoo ***

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, Mar 15, 2022, 23:18 Subject: Urgent Regarding my account, Account Holder Mrs Parusha Naidoo, identity number *** To: <***>, RSAWEB Consumer Projects <***>

Attention Accounts Department

I trust you are well. May you please give me a call Urgently retarding my Account.

Account Holder Mrs Parusha Naidoo Identify number ***

May someone from the account department please call me Urgently.

Your Urgent Assistance is much Appreciated.

Kind regards Parusha Naidoo *** Show quoted text ---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, Mar 15, 2022, 23:18 Subject: Urgent Regarding my account, Account Holder Mrs Parusha Naidoo, identity number *** To: <***>, RSAWEB Consumer Projects <***>

Show quoted text Show quoted text ---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, Mar 15, 2022, 23:18 Subject: Urgent Regarding my account, Account Holder Mrs Parusha Naidoo, identity number *** To: <***>, RSAWEB Consumer Projects <***>

Show quoted text

Hide quoted text Attention Accounts Department

I trust you are well. May you please give me a call Urgently retarding my Account.

Account Holder Mrs Parusha Naidoo Identify number ***

May someone from the account department please call me Urgently.

Your Urgent Assistance is much Appreciated.

Show quoted text Attention Amanda,

I trust you are well. i asked some one to call me urgently regarding my account. No one called me regarding my account. May you please be advised i refered a customer to RSA web an R 500 was supposed to be deducted the person name i refered was Karthigasen Naidoo and it was not done. Nobody called me regarding my account and now my account is suspended this is not fair. May you please call me urgently as i would like to make a payment arrangement for the 06 April 2022, when i get my salary. This is not fair upon me. I had an unforeseen circumstances a family member passed away. May you please contact me urgently May you please contact me urgently regarding my account. I tied to get hold of you'll regarding my account and no one bother to contact me.

Your urgent response is much appreciated

Kind regards Parusha Naidoo *** Show quoted text Dear Parusha,

Thank you for contacting RSAWEB Support.

As per our telephonic conversation, you've advised that you made an EFT payment into our bank account.

Please reply to this email and attach the proof of payment that you made in January 2022.

I have informed your account clerk about the payment arrangement. She will follow up with you on Monday.

Kind regards,

Tyrone Issel

Service Desk Agent

T ***

4th Floor, The Point, 76 Regent Road, Sea Point

E ***

Cape Town, 8005

www.rsaweb.co.za

---- On Sat, 26 Mar 2022 03:16:32 +0200 "Parusha Naidoo"<***> wrote ---- Show quoted text

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Replies (1)

Parusha N's updateReviewer Update

26 Mar 2022, 10:14

Regarding Accounts Department Very Bad Service, I would like CEO and Directors to take Note that that this is the Service your Accounts Department is Providing and then they suspend my Account on the Weekend when they dont Work knowing that my Salary pay date is only Month End. To Think i am Referring Customers to Your Company and this is how i am being Treated. Very Upset. May you please ensure some one Contacts me first thing on Monday Morning 28 March 2022. Extremeley Unhappy Customer. Regards Parusha Naidoo ***

Parusha N's update26 Mar 2022, 10:14

Reviewer Update