SUBJECT LINE Henry Botes Beyond Excellent. *****

SUBJECT LINE Henry Botes Beyond Excellent. *****

I was pleasantly surprised this morning after calling in, I had phoned in twice this morning and from spending more than two hours on the phone between yesterday and today. I had been struggling to get my line on, even after I had been sent an email to tell me my line is active. Speaking to Numerous consultants being quick to just transfer me and no doubt adding to the high call volumes, I finally got through to Henry Botes, who not only was patient enough to take the initiative to Listen to my issues and instead of transferring me through to Support, asked probing questions to help figure out that my number was not added to the system and this was the root cause of me not receiving my activation key. He made sure I got my key, waited for me to go onto the activation page and waited till I told him I was connected. Bottom Line is I left my previous ISP Axxess because of The Robotic Consultants quick to regurgitate nonsense on scripts and before that Telkom as well. As clients we experience frustration with this type of behavior and I experienced that all this morning (Hearing the cackling in the background of the staff laughing and having a great time, nothing wrong but it seemed like the environment was less than helpful) until HENRY BOTES CAME ALONG. Thanks to Henry I decided to stay because I was ready to cancel with RSAWeb this morning, but this persuaded me to stay. I think you guys will do well with More Henry Botes' in the world this is who we all strive to be like. Patient, Empathetic, Helpful and Diligent.