STAY CLEAR OF RSAWeb

DO NOT ENGAGE WITH RSAWeb

I have never in my life been in contact with such an unprofessional and unserious service provider of any kind.

We ordered our router on 30 November 2017, and were continually promised delivery of the same (which is supposed to be within 5 working days) but when I at the beginning on Feb 2018 still did not have a router and therefore no internet at home either I contaced them yet again with a notice to cancel the agreement as they had not held up their end of the terms. No product had been delivered and no service had been provided.

They ensured me that they cancelled it, as I had not yet received the router, but now an invoice appears on my e-mail inbox. I contact them and demand it nullified, which they claim they did, but now in March the same invoice with the same amount was sent to me again and the money was debited from my account on 02 March - even though they cancelled my order and claimed to have nullified and cancelled my account with them.

Only the few times that I threatened to take legal action, did somebody contact me asap and were very helpful over the phone. But I now realise that most of the time, those were just empty words in phone calls and emails as the account has clearly not been cancelled and the invoice not nullified.

They have yet again not promised me and ensured action over the phone as they will rectify the invoice-issue and reverse the debit order asap, only to now get an email that the "relevant" people will be in tomorrow to sort the issue out. So basically, you do not have anybody in Accounts on a Monday, a business day??? BS!!!

DO NOT ENGAGE WITH RSAWeb. I cannot stress this enough. They play the blame game with EVERYTHING. Nothing is THEIR fault.