NT
Nathan T
1 reviews | Active since Dec 2013
01 Jun 2026, 18:17
Stay away if you can. You best using the post office to send messages and work stuff.
If I can give -0 stars I would. This company is smooth with their sales pitch, but when it comes to deliver, they are nowhere to be found. I arranged this in April, had to cancel my existing ISP, and they knew almost 2 months that my connection must start with RSAweb by 01 June. Been calling whole day - but I’m thrown from pillar to post. Still my line isn’t sorted. Both myself and my wife work from home and I explicitly stated when I took out this contract that I don’t mind being offline for an hour or 2- but whole day, and possibly tomorrow too?! Terrible. Regret joining this circus.
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Replies (3)0
Replies (3)
RSAWEB's replyOfficial
02 Jun 2026, 08:21Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience
RSAWEB's reply02 Jun 2026, 08:21
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience
NT
Nathan T's updateReviewer Update
02 Jun 2026, 10:48Okay, but what are you actively doing to resolve this? I am not interested in a generic response. I still find myself calling your call centre number as no one now responds via whatsapp.
NT
Nathan T's update02 Jun 2026, 10:48
Reviewer Update
Okay, but what are you actively doing to resolve this? I am not interested in a generic response. I still find myself calling your call centre number as no one now responds via whatsapp.
RSAWEB's replyOfficial
03 Jun 2026, 14:43Hi there, we can confirm your service is now live and ready to be used ! Our team has emailed you directly to confirm this as well. Should you require any assistance please do not hesitate to get in contact with us.
RSAWEB's reply03 Jun 2026, 14:43
Official
Hi there, we can confirm your service is now live and ready to be used ! Our team has emailed you directly to confirm this as well. Should you require any assistance please do not hesitate to get in contact with us.