STAY AWAY FROM RSAWEB

Good Day

Just to let you guys know that your service levels suck.

I tried the entire day to get hold of support today. As soon as i can change service providers I most definitely will.

Maybe the guys running the company should actually spend time in your call centre/support centre. It is clearly a shambles.

Issues:

1. No calls are answered ever!!! 2. Massive cost to the client!! - Hey who cares!! 3. Support email unanswered 4. Chat not available for FAULTS - I mean what else is really needed it support! 5. canceling cost more than just paying the remaining term

Well done guys for doing a *** job. Thats you the directors - enjoy your high salaries AND lack of accountability.

I sympathise with your poor support staff working under these conditions.

THEY DO NOT CALL BACK, ITS A NIGHTMARE TO EVEN GET HOLD OF THE CALL CENTRE. Easy to take your money but not willing to help in anyway even if it is their fault. GO SOMEWHERE ELSE!! They not what they use to be

They deliberately take their time to sort something out for your money to be taken. Don't tell your clients you will get back to them in the same day, and then you don't. You guys are messing with people's livelihood and money.

Beyond fed up with the don't care attitudes from the people who work for this company. They say they'll assist or call you back, that never happens. Every time I've received feedback was when I picked up the phone and called. Sometimes holding on for 30 minutes at a time. Same query been going on for 14 days now and I am still no closer to getting it resolved

I DO NOT RECOMMEND RSAWEB they are just money-*****ing *******s