Slow delivery of orders, passing the blame, incorrect information

I requested a confirmation from RSAWeb that fibre was available in the building that I was considering moving to. They confirmed, twice, that fibre was "live and ready to go". Based on this information, I rented the apartment.

A week after booking them for fibre, they tell me that it will take "2 to 4 weeks". A week later, I discover that the building does not, in fact, have fibre ready. Now they have to get approval from the building, which could take weeks or months.

During this time, they constantly pass the blame on to Octotel, the fibre installers, claiming that I should phone them, and the information is from them, etc. Octotel is not the company that I signed up with, so why should I have to deal with them? Your supplier, deal with them.

At this point, I have been forced to spend more than R2000 in 4G data to continue working, and am now forced to sign up for their LTE product while they sort whatever they need to out.

Very unhappy, and would absolutely not recommend using this company to people I know.