Shocking service, with no resolution.

We transferred our fibre service from Vodacom to RSAWeb and were promised a seamless service. We were told the only way we would know the service had been transferred would be the increased speed. 3 days after the service was supposed to commence, we still have no internet and no resolution. 10 phone calls, with holding times of up to 25 minutes, countless promises to phone back and resolve the issue and still nothing. Requests to escalate and speak to a supervisor/manager result in being put on hold and the call never being answered. We regret ever transferring the service.