Shocking RSAWeb engagement

Signed up with RSAWeb based on positive reviews on MyBroadband. Moved into house on 30 September, with Lwazi assuring me that we would be able to activate same day. Follow through and communication has been shocking. Took numerous calls and engagements for me to get the connection activated. When finally connected it is at a speed far less than contracted. Despite escalations, response from lwazi has been apathetic, and despite requests to engage with management, Vuyo is yet to return my calls.