Shocking non-existent service

What an absolute joke to deal with them when it comes to queries and aftermarket info needed. They are non-existent. No effort to retain a customer who is fed-up with their terrible service. Like an ostrich sticking its head in the sand. How do they survive??? Been having signal issues since day one - do you think I can get assistance? They sent out mailers for solutions and invites you to contact them to get help - 2, 3 days later - sometimes a week or more before you get a mail to close the ticket without even receiving help. Absolute shocker!!!!!