Shocking incompetence from RSAWeb

Item: RSAWEB
Rating: 1
Author: Brendan R

I've been trying to upgrade my line for 6 months.... I've created requests, emailed their project team, and phoned. I've actually spoken to Kyle Everts (projects) on the phone and asked him upgrade and it's still not done. The latest email is from Lauren Rabie confirming it would be done in December. Still not done.

We've additionally have choppy, slow internet from RSAWeb despite directly connected via a cat6 cable on a premium gigabit router. Perhaps there is a bottleneck with the telkom fibre router. I'll never know because they don't respond to queries and I'm unable to get through to their contact centre.

Helpful (0)

Replies (2)

RSAWEB's replyOfficial

08 Mar 2023, 15:58

Good day, Brendan, we appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.

RSAWEB's reply08 Mar 2023, 15:58

Official

Brendan R's updateReviewer Update

08 Mar 2023, 16:04

This was addressed by Kyle after my google review.
After the upgrade, I was then double billed.
I've now been waiting a month for someone to resolve this issue...

Brendan R's update08 Mar 2023, 16:04

Reviewer Update

This was addressed by Kyle after my google review.
After the upgrade, I was then double billed.
I've now been waiting a month for someone to resolve this issue...