DM
Dawn M
1 reviews | Active since Jun 2021
02 Feb 2023, 18:54
SHOCKING CUSTOMER FEEDBACK!!!
Absolutely pathetic customer service!!! Internet down for the past two days, at month end of all times, you as customer are told its pointless to go back and forth when following up on when service will be restored!!! Absolutely no ethics whatsoever!!! Instead you are told their own systems are down, REALLY!!! Then fix your issues, instead of complaining about your own system’s down time!!! PATHETIC!!!
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Dawn M's updateReviewer Update
20 Mar 2023, 16:29How is it professional to tell a client we are going back and forth multiple times!!!!!
At this point, we are going back and forth. As we had advised you, there is an outage currently affecting us internally and clients nationwide. This outage is out of our control, and as much as we would want to resolve it, we cannot from our end. We understand that you're frustrated, however, going back and forth here is not going to get the issue resolved. Our engineers are working to restore service and as soon as it is restored we will provide clients with an update
You can please follow the steps in the link to add DNS details for a temporary fix.
https://cleanbrowsing.org/help/docs/change-dns-on-a-tp-link-router/
Please add in Google DNS: 1st: 8.8.8.8 and 2nd: 8.8.4.4
At this point, we are going back and forth. As we had advised you, there is an outage currently affecting us internally and clients nationwide. This outage is out of our control, and as much as we would want to resolve it, we cannot from our end. We understand that you're frustrated, however, going back and forth here is not going to get the issue resolved. Our engineers are working to restore service and as soon as it is restored we will provide clients with an update
You can please follow the steps in the link to add DNS details for a temporary fix.
https://cleanbrowsing.org/help/docs/change-dns-on-a-tp-link-router/
Please add in Google DNS: 1st: 8.8.8.8 and 2nd: 8.8.4.4
DM
Dawn M's update20 Mar 2023, 16:29
Reviewer Update
How is it professional to tell a client we are going back and forth multiple times!!!!!
At this point, we are going back and forth. As we had advised you, there is an outage currently affecting us internally and clients nationwide. This outage is out of our control, and as much as we would want to resolve it, we cannot from our end. We understand that you're frustrated, however, going back and forth here is not going to get the issue resolved. Our engineers are working to restore service and as soon as it is restored we will provide clients with an update
You can please follow the steps in the link to add DNS details for a temporary fix.
https://cleanbrowsing.org/help/docs/change-dns-on-a-tp-link-router/
Please add in Google DNS: 1st: 8.8.8.8 and 2nd: 8.8.4.4
At this point, we are going back and forth. As we had advised you, there is an outage currently affecting us internally and clients nationwide. This outage is out of our control, and as much as we would want to resolve it, we cannot from our end. We understand that you're frustrated, however, going back and forth here is not going to get the issue resolved. Our engineers are working to restore service and as soon as it is restored we will provide clients with an update
You can please follow the steps in the link to add DNS details for a temporary fix.
https://cleanbrowsing.org/help/docs/change-dns-on-a-tp-link-router/
Please add in Google DNS: 1st: 8.8.8.8 and 2nd: 8.8.4.4