Shocking and *********** service from RSA Web

I dont even know where to start. First I had issues because I wanted to cancel my service because I moved home. I clearly recall asking them clearly if there will be any penalties for cancellation. The sales consultant said no, they will merely collect the router as there was already an installation in place. When I tried to cancel I was then advised that there will be a fee. I instructed them to find the call recordings as I was 100% confident about the conversation where I was advised there would be no cancellation fees. They could not find the call. Odd. Fast forward to then being advised that I could move the line to my new home. I gave the required notice for the move. It has been two weeks, too many calls and too many emails later and I still do not have the fibre installation. Between RSA Web and Openserve I cannot find a more hopeless and disinterested set of companies. If I do not call them they do not call me. The majority of my emails remain unanswered and if they do respond it is to ask me the same nonsense I have already communicated. I cannot believe that in this day and age where businesses are supposed to be on top performance this is the quality of service I receive. But they will debit on time and be hard with their terms and conditions, what about the mandate where you have to provide a service to me as the customers???? I work from home!!!!! I have spent over R1000 on data over 2 weeks because of your disgusting service and *********** team. That is excluding the airtime I have to use to stay on line for 20-30mins while sorting my issue out. I dont want to rate you even one start. You do not deserve it.