Shame on you RSA WEB and OCTOTEL

To say that Im unhappy is an understatement.

Now I do believe in giving credit where credit is due so here I go... I can honestly say that my connectivity and speed since I've been with RSA WEB has been great but their customer service and billing department is lacking to say the least.

I joined RSA web earlier in 2022 and for the past couple of months I have had no issues until now.

This month RSA WEB together with OCTOTEL started billing me an already existing customer with RSA WEB with a VUMATEL Line in JHB for new services delivered to a new customer in Struisbaai via OCTOTEL.

Ive tried contacting RSA WEB numerous times today to get clarity on what exactly is going on and to arrange for a refund. So far no luck and I cant say that Im surprised considering the terrible lack in their customer service. Now I don't know if RSA WEB is under staffed, or if its just poor training or maybe they just don't care about their customers or maybe its a little of all the above truth is just they know.

I guess its okay with RSA WEB and their employees that I now pay my own existing line in JHB as well as their new customers line in Struisbaai.

Shame on you RSA WEB and OCTOTEL