********** service in all areas

I have sent an email to every contact for RSAWeb that I have, hoping to get a reply. But no such luck. So once again, I am here.

I cancelled my account back in March, after the most ********** service from everyone I dealt with at RSAWeb and having to spend more than R1000 trying to find internet elsewhere.

And now I have been billed for the month of March (when I didn't even have flippen internet) and for the router, which I don't want. I was in the UK for my grandfather's funeral so getting the router to RSAWeb was not a priority.

I want that money put back into my account *immediately*.

But once again, I cannot get hold of anyone to fix this. Email doesn't work. The WA number has never worked. Online chats take about 45 minutes to get a response.

I am currently on the phone holding for accounts or some department. I have been holding for more than 10 minutes. I am at my wits' end.

The last time I left a review, RSAWeb took more than a month to get back to me. Do you want to lose every single customer you have?!

Please get back to me with a date when you will refund me, and when I can drop the router off.

Why does it have to come to this every single time with you all?!