Service done right

When fibre was finally made available in our area I made the decision to go with RSAWeb after comparing the various options on offer. I didn't know it then but it turned out to be prescient. Now, virtually stuck at home during the lockdown I have not only enjoyed near uninterrupted high-quality internet service but the entire customer experience has been such a pleasure. Their onboarding process which was an absolute breeze and I was kept abreast of progress through each and every step. When the odd niggly presented itself they sorted it out very quickly. I recently had an issue with a lack of connectivity and, just as I was about to log a ticket with them, I noticed a link to their network status page. I visited that and found that it was actually due to a third-party contractor having inadvertently severed a cable in our area whilst doing some repair work. This saved me logging a ticket and reassured me that they were on top of things. My point? Even though it wasn't a problem of their making they were aware of the impact on their customers and alerted us to the fact in addition to monitoring the situation until it was fixed and even beyond. That to me is the essence of a proactive, customer-focused business and why I will continue to sing their praises at every opportunity as there are sadly seemingly fewer of the sort around these days.