Save yourself the trouble and find another provider.

I have never felt the need to get onto HelloPeter and write a review about poor service until today.

To get an installation, I had to go to the Vumatel offices and find the head of operations to help because RSAWEB was incapable of speaking to the Account Manager at Vumatel. It took 6 weeks to get an install.

When I finally signed up, my Sanlam Reality discount, which I used to sign up, was not app**** on my first bill.

What makes it worse is that my first bill was increased by 15%. For no reason and I was given no notification around the increase. I signed a contract for R745 per month and then got my first bill of R885.

All the while, no one in the billing division, customer operations, or client services can give me a decent answer or keep me updated on my tickets.

The installation was also done wrong. The technician pluged the LAN cable into the wrong port which caused the router to not to allow cetain devices to connect to the WIFI.

All-in-all, this has been the worst experience I have ever had with any service provider from any industry.

RSAWEB, please allow your clients to escalate rather than having to always deal with the lowest lever agents who give no follow-ups and take days to do anything.