RSAWEB's poor service.

My Fibre line has been down now for 4 days straight. The Service desk does not respond when I call. Everytime I call they put me in some sort of callback list after being on hold for 15 minutes or more but they never call back. I logged a call via email, received a referral number but that is all. Exceptionally poor service! Theyvcall themselves an "essential service" and bost how they will remain open and even how they will work from home to keep up the great servithey provide during Covid restrictions. Clearly a false adverti*****t you hear while on hold.