RSAWeb you bully

This company does not deserve a star!

Here is why:

For the month of April we were charged R875 for a 50/50 meg line when we normally pay R775 which was for the last 2 years.

After attempting to call them, to no avail, we decided to chat to them where we met Rushda & Lauren. We inquired about the increase in debit order to which she rep**** that they had to increase our line speed which came with an increase in the monthly fee. This change was done without mine or my wife's consent.

Furthermore, while speaking to Lauren, she states that a notice was sent to all customers in Feb. No email was received by us as we have been keeping all email communication from them since inception.

When asked about what other packages they have that is aligned with our budget, she provided us with a few but stated that there will be a downgrade fee of R250.

So they charge us more without our consent and then they want to charge us some more for wanting to change what they have changed in the first place without our consent.

Further speaking to Lauren from RSAWeb, she then states that it is the infrastructure provider who makes the increases and they will just need to accept it and the customer must also just accept it.

Their customer services lack the basic fundamentals of customer service as they offered no empathy, had no sympathy, failed to acknowledge our concerns, ignored our messages, did not provide any reasonable options and no solutions granted.