RSAWeb worst service provider in SA

In the month of March I had no internet for 2+ weeks. Yet I still received a full bill. The call centre claims to be the best service provider in SA and instant help via their whatsapp line. Both are incredibly untrue. The whatsapp line take 48 hours+ to return a message (if they return your message at all). The call centre agent have NO IDEA what they are talking about. They do not respond to emails (takes 72 hours + and even then the response is not suited to your query). It appears RSA WEB has either minimal staff or so many queries because they are such a terrible service provider.

In addition, on 31 March I instructed them to cancel my account on various platforms. Not only have I heard nothing back from them, they have now debited me for next month (a month in which I should have my services cancelled).

To say Custimer service is atrocious is an understatement.

I would like my April debit refunded.

I also thing RSAWEB shoulda actually train their staff and treat customers with some form of respect.