RSAWEB - Worst ever Customer Service - Rating less than 1 Star

The most horrible service ever!!!!! First the router is delivered to the wrong address where nobody signed for the router and we had to track the router ourselves. Then the wrong amount is deducted and still trying to get a refund on this amount, 2 weeks later another wrong amount is deducted, which was then returned Unpaid with cost and a black tick to your name at the bank!!!! Numerous calls, numerous tickets logged, numerous e-mails, numerous chats and at long last my complaints was addressed on 14 February 2023 since 10 January 2023 - the complaint ticket was closed as resolved. Whoooppeeee doo - all sorts of apologies and promises made regarding the refund of the courier fee and the refund of the amount in credit and an incentive for inconvenience. Thursday 16 February 2023 passed without a refund being received and upon inquiry yesterday were told refund are done in batches only on a Wednesday. As true as bob - received an e-mail last night to say that the service will be suspended and the account holder be blacklisted!!!!! What the hell??? YOU are supposed to do a REFUND and you are not owed anything. YOU deducted an amount off an account which was YOUR mistake and therefor the amount was returned Unpaid - which YOU now view as an arrears amount. RSAWEB is beyond ***********, service is non-existent and apparently nobody seems to check history about an account before sending out e-mails for service suspension. Please feel free to suspend the service and blacklist the account holder. We'll be seeing each other in Court and remember there are consumer rights. Will definitely be sourcing another service provider, once and IF this problem is resolved.