RSAWEB - Worst company I’ve dealt with.

If I could give negative stars, I would. In the short time that I’ve signed up with RSAWEB, I’ve had more issues with them than any other company that I’ve dealt with in my entire life. There are too many to type so these are some of the more prevalent issues:

1. When I signed up, I was told that the package costs X rands, after some time, I was notified that RSAWEB had given me the incorrect cost of the package - effectively putting RSAWEB account into slight arrears. 2. I set up a debit order with RSAWEB upon signing up last year, a few months later my account is suspended and cancelled. I called in, I was told that the agent who captured my debit order details made a mistake, and no payments were received due to that. 3. Last year, I was then given a form to fill in with my banking details and send through to the finance team so that the debit order can be created successfully - I did that. I called in again after a few days to confirm if the debit order is up and running - I received confirmation from the finance / billing team that it’s running. Fast forward to this year - last week, my account is suspended again because no debits were going through (both RSAWEB and I bank with the same bank). 4. Afterwards, I called in to enquire about this, the staff member from the finance/ billing team told me that they don’t know why the debits aren’t going through, and she will find out and call me back the following morning - based on the terrible service I’ve received so far, I had to confirm with her whether she will actually call - she confirmed she will - didn’t call till today. Two days back, I created a ticket with an agent for the billings team to call me urgently to sort out their issue (because I could not get through to them via calling) - no call till now, which means my account will get into arrears again for February because the issue isn’t fixed. 5. In the morning, after making an online payment of the lump sum to clear up the accumulated costs, I had to call in again in the evening because the RSAWEB app showed my account is still suspended. The agent I spoke to said they have now activated the line - I get home a few hours later - still no service. I call in again and only then is it activated - why so much of hassle??? 6. The WhatsApp line is absolutely terrible to deal with - I’ve spoken to a few agents, given them all my details so that they know the customer account in question, only for them to send me screenshots of their screen (with somewhat personal information) of a totally different customer. I then notified them that they’re on the wrong account - they instead copy and paste the messages that they’ve sent earlier in the chat. 7. After speaking to the last agent, I notified them that there can’t be issues almost every month now, and if there are more, then I would like to discontinue with RSAWEB - the reply - “sir if you’d like to leave then that’s your choice”.

Absolutely terrible service - constantly having to run around and phone you guys all day to get the bare minimum service, and even after chasing you guys around, I still can’t get the bare minimum service.