RSAWEB WARNING!!! DO NOT JOIN/LEAVE AS SOON AS YOU CAN.

RSAWEB continues to fail to provide services. In January I was informed via email that my 100/100 line will be upgraded to a 150/150 with an additional cost implication. No option to decline or respond. That line upgrade has not yet taken place - I have tried to contact support in the weeks since with no assistance. RSAWEB supp**** a router to me just over 6 months ago when I signed up, this router cannot go over 100Mbs. I asked if they would supply a new router - was informed that they could and that there would be no costs. Then I get told that I need to pay a R400 delivery fee - ***!?!?!. When I queried this they say "any CUSTOMER initiated upgrade which requires a new router is charged to the customer". I did not initiate this upgrade - RSAWEB did - why do I now need to pay? Absolutely pathetic to get this asinine policy response that is incorrect. Can't wait to cancel.