Rsaweb Vumatel and octotel

After applying for a fibre connection for my shop, I was told it would take no more then 7 days. After a couple of days they tell me that my area is not live yet, but it will be live by end of week. After seeing people across the street being live I contact them again, because I received an email to contact them if I see this. Now this is already a month, rather then the 1 week it would have taken originally. After being sent up and down they now decide to tell me that my application was for residential althoug I stated it was a shop. They also sent out a technician to see if boks is live in first week who saw it was a shop. Now they want me to run around for paperwork after they erred as well as I have to pay more then original quote. I still do not understand why small business has to pay more then residential for the same or worse service. This is the time where I would encourage icassa to revoke licences of octotel, vuma and rsaweb. making business pay more make them spend money that could have been spent for jobcreation and to grow the economy.