RSAWEB Took Payment but Failed to Provide Service or Communication

I am lodging this complaint due to RSAWEB’s continued failure to communicate or provide service after taking payment from me.

On 3 December 2025, I contacted RSAWEB via their official WhatsApp channel following a prior discussion with a sales representative named David, who instructed me to reach out and ask for him directly.

Since then, the experience has been unacceptable:

I waited over 30 minutes on WhatsApp before being connected to an agent.

Despite clearly requesting to be connected to David, I was not transferred, nor was any meaningful effort made to locate or escalate to him.

I was asked to repeat my query and loosely redirected, with no ownership or follow-through.

I have since attempted to contact RSAWEB multiple times by phone, leaving messages, with no response.

David himself has gone completely quiet, despite being the original point of contact.

Most concerningly, RSAWEB has already deducted over R1,000 from my account, yet:

No service has been delivered

No onboarding or activation has taken place

No explanation or update has been provided

No one has taken responsibility for resolving this

Taking payment while failing to communicate or render the agreed service is unacceptable and raises serious concerns about RSAWEB’s internal processes and customer handling.

I have clear WhatsApp records and proof of payment confirming the above.

At this stage, I expect RSAWEB to:

Provide a clear explanation for the lack of communication

Assign a competent point of contact immediately

Either proceed with the service without further delay or refund the amount taken in full

Silence after billing a customer is not acceptable under any standard of customer service.