RSAWEB - The worst of the worst

The single worst experience I have had with an ISP or a customer service team, in my professional career. It took months for them to get us an active internet connection, after which, we received an average speed of 30mbps when we were paying for a 200 mbps business fibre line.

Dozens of emails later, trying to improve our speeds so that we could actually work from the office, we get informed that there is nothing wrong with our speed and, that WE should try buying a more expensive router as the router that THEY provided might be the cause of our issues.

After 3 months of trying to resolve the issue and often times being completely ignored by the customer service team, we finally had enough, so we decide that we need to cancel due to their terrible performance and lack of urgency in supporting us, only for them to hold our line hostage and attempt to charge us for the full remaining term of our 1 year contract.

We had to report them to the Ombudsman after they flat out ignored our instruction to not debit our account as we are in the middle of a contractual dispute.

Please save yourself the headache... USE ANYONE ELSE... it does not matter who you use, your experience will be better than what you would have had with RSAWEB.