RSAWEB Technical Support

Very disappointed in RSAWEB and Octotel technical services - Knysna - Western cape. My fibre connection lost on Tuesday (2/12/25) evening. Logged a technical fault on the RSAWEB website on Wednesday morning (3/12/25) at 7h35 as no one responded on the whatsapp chat line just after 7am even though they advertise their "chat service" hours being from 7am to 8pm. The fibre supplier (Octotel) contacted me a day (more than 24 hours later) to make an appointment to attend to the issue which appointment is scheduled for Friday 5/12/25 at 12h30 - another more than a day later. They apparently received the ISP's log (RSAWEB) only at 6pm on Wednesday - 3/12/25. In total, I will be without internet for more than 2 and a half days. Frustratingly enough, I had the same issue since Friday, 28/11/25 when the internet connection went down the previous evening and the fibre supplier only attended to it on Monday, 1st December at 12h00. Leaving me without internet for more than 3 days.