RSAweb shocking service

We have had shocking service from RSAweb. We had fibre installed on the 25 May and since then our wifi signal has been weak to non-existant. The reason being is that the router was installed in a remote location that is too far from our devices. All we have requested is for someone to relocate the router to where our ADSL router was situated. I have dealt with Stephan (who now won't return my calls) and Brandon, Who I'm currently waiting to get back to me, at support. Apparently they say that Frogfoot is responsible for this issue. We signed a contract with RSAweb and as such expect them to resolve this issue. It has been SIX WEEKS and still no resolution!!