RSAWeb shocking customer service and poor book keeping

Absoltely worst customer service.

They sent me an email saying i owe them extra money because they forgot to end their promo period, i then recieved an email stating this was sent in error and that my account was up to date.

I now have been charged an extra R1,117.49 after recieveing the email stating that my account was in order. The company now will not reply to my emails or give me a call, they illigally took this money from my account.

Now i am trying to cancel my contract and unable to so and will be forced to block in future debit order from them. Email they sent me is below.

rsaweb_logo_email.jpg Apology for Incorrect Email Sent

Dear Cameron Doubell,

Earlier today you received an email stating that you owed an outstanding amount on your RSAWEB account. Please note that this email was sent in error, and we would like to apologise for the inconvenience caused.

We understand that receiving such an email can be alarming, and we want to reassure you that this was not our intention. Your account information is up to date, and there is no cause for concern. We take full responsibility for the error and want to assure you that we are taking steps to prevent such occurrences in the future.

We value your business and take pride in providing excellent customer service.

Thank you for your understanding, and if you have any questions or concerns, please do not hesitate to contact us. We are always here to help.

Team RSAWEB